Please reach us at info@jellyimages.co.uk if you cannot find an answer to your question.
If you ordered before the school deadline and selected free delivery to school at checkout, all orders for your child's school will be delivered on the same day in the week commencing as shown on your proof.
If you have paid for postage, we aim to turn around orders within 7 business days and send all products by recorded delivery. During busy periods please allow up to 10 business days.
Digital images do not require postage to be paid and our available in your account immediately.
Yes, every photographer we employ is DBS checked, a copy of our DBS checks are given to the nursery or school with our insurance documents. All photographer carry ID and the DBS certifcate.
We can edit most images to a degree give us an email and we will see if we can help.
Please email us immediately, we don’t want anyone to be unsatisfied with our service or products and will do everything we can to help.